You can cancel a recurring donation using the Givelify mobile app or from the Givelify.com website.
Note: You cannot edit a recurring donation. If you want to change a recurring donation, you must cancel it and set up a new recurring donation.
Cancel using Givelify mobile app
To cancel a recurring donation using the Givelify mobile giving app, follow these steps:
- Open the Givelify app and sign in to your account.
- Select Profile in the lower portion of the screen and choose Recurring.
- Find the recurring donation that you want to remove and select Cancel.
- Select Yes, Cancel Recurring to confirm that you would like to cancel the recurring donation.
Cancel using Givelify website
To cancel a recurring gift using the Givelify website, follow these steps:
- Visit givelify.com and select the Donors tab.
- Search for the organization where the recurring donation is set up and select it.
- In the upper right corner, select Sign In.
- On the Welcome page, select Sign In and sign in to your Givelify account.
- Select Continue.
- Select the drop-down arrow next to your name and choose Recurring.
- On the Recurring Gifts screen, find the recurring donation that you want to cancel.
- Select the Actions (...) menu and choose Cancel Recurring.
- On the confirmation screen, select Yes, Cancel Recurring.