How do I edit or cancel a recurring donation?

6587 views 95

Currently the ability to edit or cancel a recurring donation is only available in the mobile giving app. It will be available for online giving in the near future.

Android

  1. Open the Givelify app and sign in to your account
  2. Open the menu drawer by pressing the menu icon at the top left of the screen
  3. Select Recurring from the menu
  4. Identify the recurring donation you want to cancel and press the X button beside it
  5. Confirm that you would like to cancel when prompted

iPhone

  1. Open the Givelify app and sign in to your account
  2. Tap Me at the bottom left of the screen
  3. Tap Recurring from the menu
  4. Choose which recurring donation you want to cancel and tap Cancel
  5. Confirm that you would like to cancel when prompted

Web/Online Giving

  1. Open the giving page of the site you gave from
  2. Tap the Mobile Menu icon in the top left corner (white square with three horizontal lines)
  3. Sign in to your Givelify giving account
  4. Tap the Mobile Menu icon and choose My Recurring
  5. You’ll see a screen with all recurring donations to this organization. Find and click the Cancel button for the recurring donation you’d like to stop.

    screen-shot-2018-04-17-at-11-10-21-am

  6. You’ll be asked to confirm that you wish to cancel. Press the blue Confirm button.

Was this helpful?