How to change the account owner on your account

  • Updated

The person who signed up your organization and created the account is automatically assigned as the account owner. If you are the current account owner on your Givelify account, you can transfer the ownership to another user in your organization. The new account owner must have already activated their account and have an email associated with it.

  1. Visit analytics.givelify.com and sign in to your organization’s account.
  2. Select Settings > Users and find the user who you want to make the new account owner.
  3. Select the Actions (...) menu and choose Make Account Owner.
    settings-users-actions-menu.png
  4. Review the information on the Transfer account ownership confirmation dialog, and select Transfer to change the current account ownership to the new account owner.
    gas-transfer-account-ownership.png

    The Account Owner label will be displayed next to the new account owner's name and their permission will be Admin (the new account owner automatically gets Admin permissions).
    When a new account owner is designated, all admins will receive a notification via email about this change. 

Current Account Owner Unavailable

If the current account owner can no longer be reached to make the change, follow these steps to request a change in account owner:

  1. Draft a letter on your organization's letterhead and include the following information:
    • Your name and email address.
    • The new account owner's name, title, phone number, and email address.
    • Date and signature of TWO senior members of your organization.
      • Signatures can not be from the person who is being selected as the new account owner.
  2. The letter must be in a PDF or image file format.
  3. Submit via email to support@givelify.com and copy (cc) the organization's senior member(s) who signed the letter.

Feel free to contact our Customer Support team at support@givelify.com if you have any further questions.

 

 

 

 

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